Customer service


At Hans Voortman we work with shipping methods depending on where you live. Your order will be delivered at home and you will have to sign for it. If you have successfully placed the order on working days before 8:30 p.m., we will ship your order the same day. You can track your order by means of a Track and Trace code that will be sent to you by e-mail. 


What delivery options are there?

It depends on where you live. We ship with premium shipping companies like GLS, UPS, DEUTSCHE POST, FedEx and more.  


How does my order tracking work?

When your order has been shipped, you will be notified by e-mail. In this email you will find a track and trace code. When you have clicked on this link, you will be redirected to the website of our carrier. This is Parcel NL. Here you can see an overview of the shipping information. Click on the " deeptrack " button to check the status of your package . You will be redirected to the carriers website where you can see when your order will be delivered. If you do not see any data appearing yet, your order has not yet entered the sorting process. Then wait a while. This usually takes no more than 1 business day.       


Can I still change the delivery time or address?

For example, if you have entered a wrong address, send an e-mail to We will then contact the carrier to have your package delivered to the right place.


Do I have to be home to receive my order?

Your order is always sent by registered mail. This means that you must sign for receipt. If you are not at home, the package can be offered to the neighbors. You will receive a message from GLS. If the package cannot be delivered on the second delivery attempt, you will receive an email with an invitation to choose an alternative delivery date or the option to pick up your order at a GLS parcel point in the area. 


Help! My package has not (yet) been delivered. 

If you are worried about your package you can e-mail us anytime by sending an e-mail to . We will then make every effort to track your order. 


What should I do if I have received the wrong product?

We handle all orders with great care. Unfortunately, it can happen that you receive the wrong product. In this case, please contact us. Send an email to . We will do everything we can to resolve the problem.